Friday 3 December 2010

FUCK YOU ASDA!

I'm a peaceful person. I do what I can to give out positivity in a hope that I will get it back and for the most part, that is the case. However every now and then - the "pull" to say "fuck it" is too strong and we inevitably slip back into old ways. On this occasion - it felt perfectly justified!

So this post I dedicate to ASDA with a warm and seasonal FUCK YOU!

"I am shocked and appalled at your both shocking and highly incompetent service. I've been using "Sainsburys to you" for years and decided to switch in a hope to save money. Sainsburys have always been more than professional and in constant contact when issues arise, always letting me know in some shape or form if they are unable to fulfill my order.
So I place my first order with asda and get my confirmation. Delivery day, I get home, wait til 8.30 and login to check the status of my order to find it has been cancelled! I call and have to wait 10 minutes to get through to someone!!! She tells me that my order has been cancelled due to the weather (fair enough) and that an attempt was made to call me. One, single, solitary, slack at the very best attempt to call me was made by yourselves to my home while I was at work!!! - Apparently the fact that I have a mobile phone escaped you as did the fact that I put that mobile number as my primary contact number when signing up!!!! I get an apology that was frankly not good enough shortly followed by being put on hold for another 10 minutes to rebook my order.
After 11 minutes I finally came to my senses and decided to WALK to Tesco.
Never in my life have I experienced such blatant ineptitude from a so called "high profile" company. I'm never going to use your services again - your web site has shocking usability flaws and you obviously have a very tough time fulfilling simple tasks such as sending an email or calling a mobile phone!!
I doubt that I'll receive anything in reply to this email - but in the unlikely event that I do, I look forward to your more than likely standardised and woefully generic retort that has my name (most probably spelt incorrectly) neatly filled in the blank spaces provided.
Shocked, appauled and SO not happy!
Tim McKnight"

And of course, the standardised and woefully generic retort I have received from ASDA...


"Thank you for your message.
Dear Mr McKnight
Thanks for getting in touch.
We've got your email and will reply as soon as possible.
If you need any extra help, please let us know.
Kind Regards
ASDA Service Team"